AES and CSBA sellers must refund within two business days of a return

What changed

From 2026-09-28 sellers using Amazon Easy Ship or Customer Service by Amazon must issue a refund within two business days of receiving a return. Where the refund is not processed, Amazon will proactively refund the affected buyer on the seller's behalf. Such refund decisions can be appealed using the SAFE-T tool.

Who it catches

Australian sellers using AES or CSBA.

What to do

Set a return-triage routine that runs daily. Two business days is shorter than most weekly warehouse cycles.

Source: Changes to programme policies (AU) · last verified 2026-10-31

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